GENERAL TERMS AND CONTITIONS
General Terms and Conditions of KALVOI (hereinafter the service provider), in the provision of property and facility management services:
1. SCOPE
1.1 These General Terms and Conditions of Use regulate the rights and obligations of the Service Provider and the Client who enters a Contract with the Service Provider for the provision of property and facility management services, thereby confirming compliance with the provisions of these General Terms and Conditions and accepting them in full.
1.2 Special contracts concluded in writing between the Service Provider and the Client and the provisions of these contracts that differ from these General Terms and Conditions take precedence over these General Terms and Conditions, in case the provisions of such special contracts differ from the provisions of these General Terms and Conditions.
2. FOUNDATION FOR SERVICE PROVISION
2.1 The Service Provider provides services based on the Agreement concluded between the Service Provider and the Service Client, an integral part of which Agreement are these General Terms and Conditions. The Contract may be concluded only by signing a written document on the Contract by the authorized person of the Service Provider and the authorized person of the Client.
2.2 The Client is obliged to submit all accurate information to his name (for natural persons), company (for legal entities), registration number, property, e-mail address, residential address (for natural persons), registered office address (for legal entities), telephone number (fixed and mobile), and is also obliged to notify the Service Provider in writing of any change in this data as soon as it occurs. The Client is obliged to make all necessary data and other information related to the Services available to the Service Provider at his own expense, in sufficient time in advance for the services to be performed in accordance with these General Terms and Conditions. The Client is fully and exclusively responsible for the accuracy of the data and timely provision to the Contractor.
2.3 The condition for the Service Provider to conclude a contract with the Client for property and facility management services is for the Client to be the owner or legal owner of the property for which he concludes the Management Contract, and the Client accepts to provide proof of ownership or legal possession of the property for which the contract is being signed.
2.4 The Client is obliged to insure the property against typical risks (floods, fires, burglaries, etc.) for the entire duration of the contract with the service provider and accepts to provide the service provider with a copy of the valid insurance policy when concluding the Management Services Agreement.
2.5 The Supplier guarantees maximum confidentiality and discretion in the performance of work for the Client
3. DURATION AND RENEWAL OF THE CONTRACT
3.1 The contract for the provision of services on regular monthly property and facility management is signed for a definite period with a notice period of 30 days.
3.2 The minimum duration of a fixed-term contract is 6 months, and all contracts are automatically extended after the originally agreed deadline if the user continues to pay their obligations regularly until the due date, in accordance with the terms of payment in the contract.
3.3 The Contract shall be terminated in writing by priority mail or by e-mail to the addresses specified in clause 7.1 of these General Terms and Conditions.
4. PAYMENT AND PRICES
4.1 The Client is obliged to pay for the contracted services in advance in one of the following 3 ways:
1. Once a year, in advance for the next 12 months
2. Semi-annually
3. Quarterly, every 3 months
4.2 The Service Provider shall state prices for individual one-time services in a special written offer (offers are not binding) for which a Contract may necessarily be signed with the Client. Payment for individual services is made in advance. After the funds have been paid for the performance of the service to the Contractor's account, the Contractor will perform said services for the Client.
4.3 Any additional amounts payable under the Contract which, in the sole discretion of the Service Provider, are required because of the Client's instructions or lack of instructions or any cause attributable to the Client must be paid upon receipt of the invoice.
4.4 Payments are received exclusively to the business account of the service provider.
4.5 If the Client is late with the payment of the service for more than 14 days, the contract between the Service Provider and the Client is automatically terminated, with the possibility of extending this period by the Service Provider, at the request of the Client.
4.6. Prices of services are agreed in HRK. If the prices of services are agreed in euros, payment is made in HRK equivalent, according to the middle exchange rate of the Croatian National Bank (HNB) on the day of payment.
5. ENTRY INTO FORCE OF THE CONTRACT
5.1 The contract for the provision of property and facility management services of which these General Terms and Conditions are an integral part shall enter into force when both parties sign it after inspecting the property by the Service Provider and compiling and signing a record of the condition of the property.
6. RESPONSIBILITY OF SERVICE PROVIDERS.
6.1 The Service Provider is obliged to act conscientiously at the highest level of quality in the provision of property and facility management services in accordance with the Contract and these General Terms and Conditions.
6.2 For all services used by the Client, the Service Provider accepts to regularly report on the condition of the property via e-mail to the Client, and to reply to any question the Client may have about the property within 48 hours.
6.3 The Service Provider shall ensure that the property is regularly inspected and inspected for any damage or other problems according to the schedule made on the Contract.
6.4 The service provider does not bear any responsibility in case of disappearance or theft of items on or in the property in relation to which the contract for the provision of management services is concluded. The executor does not bear any responsibility in case of possible and unforeseen breakdowns and/or defects on the property.
6.5 The Service Provider may contract work, which it will not be able to perform in its own arrangement, with an authorized company that deals with said type of work after presenting the costs to the Client and his consent to the expense and undertaking.
6.6 In the event of possible damages due to unforeseeable circumstances, the Service Provider obliges to immediately notify the User and, after presenting the costs, with his consent repair the damage. The user accepts to pay the costs of repairing the damage and any additional work before performing the damage repair and performing additional works.
7. ADDRESSES FOR RECEIVING AND SENDING NOTIFICATIONS
7.1 The postal address where the service provider obliges to receive shipments is the address of the headquarter: Vidikovac 7, 52100 Pula, Croatia; the e - mail address to which the service provider obliges to receive and from which the Client obliges to send e-mail is info@kalvoi.hr. The service provider accepts to receive notifications by e-mail, or by mail to the postal or e-mail address of the Client specified in the Contract with the service provider, and accepts to receive instructions from the e-mail address of the Client.
7.2 The Client obliges to protect his e-mail address from unauthorized access by third parties and is responsible and bears the risk in the event that a third party misuses his e-mail address.
8. AMENDMENTS TO THESE GENERAL TERMS AND CONDITIONS
8.1 The Service Provider has the right to change or update these General Terms and Conditions at any time with prior notice within a reasonable time. The Client will be notified of the changes in writing, by e-mail or by mail.
8.2 If the Client does not agree with the changes or amendments or changes, he is obliged to submit a written complaint within 7 days of receipt of the notice. If the Client does not object to the changes within that period, it shall be considered that he agrees with them and the changes will take effect as stated in the notice.
9. SETTLEMENT OF DISPUTES
9.1 The Contractor and the Client shall endeavour to resolve all possible disputes amicably, and if this is not possible, under the jurisdiction of the court in Pula.
PRIVACY POLICY AND GDPR
Your privacy and your personal information are very important to us.
We will use your personal information exclusively within the company to provide you with the best possible service or to inform you about the topics you have requested. We will not share your information with third parties outside the company, except with your consent, when such disclosure is necessary to provide you with a complete service or to fully respond to a query.
KALVOI gives full attention to protecting your privacy and data. This privacy statement applies to KALVOI and defines how we collect and use your information. Using the pages of KALVOI you agree with our data collection and use practices.
Collecting personal information
When you are visiting any of the pages registered and edited by KALVOI you will do it anonymously unless you choose to provide us with information about yourself. If you do nothing other than browse the pages, that is, just read the pages, browse pictures, or “download” data without disclosing personal information, we will automatically collect and store information about your visit. This information does not personally identify you. Information about your computer system (hardware and software) is automatically collected, which may include your IP address, the type of browser you use, the domain name from which you access our site, access time and pages you stay on. If you reached our site using a link from other web sites, we will know the address of those pages and the term you used to preform your search.
We use this information solely for the purpose of providing optimum service to each user and for creating statistics on the traffic to our sites. We use statistics to make the pages more useful for visitors, for example by evaluating which data is most and least interesting to visitors and to determine the technical design of the pages and evaluate the quality of the system and the problem areas.
If you have decided to ask us a question or send us a comment via e-mail or the forms available on the site and have given us your name and e-mail or postal address, we will use the confidential information to answer your question or comment and contact you regarding the services you have shown interest in.
Unless you specify otherwise, we will only use the information collected to respond to your query or comment and to contact you for services that you have shown interest in.
If you have submitted to us any of the available forms, we will use your information only to fulfil the request specified in that form and to contact you regarding services on our sites for which you have shown interest.
We will not share your personal information with third parties, private organizations, commercial or other entities, except to fulfil orders or forward your request or unless otherwise specified in a separate form. Cases mentioned in the Security Statement under the Terms of Use are excluded from these rules.
We take no responsibility for the ways in which you collect and use your information on sites other than those owned and operated by KALVOI and to which you further link from our site.
Use of personal information
We use your personal information to provide you with the information and services you have requested through our site. Your personal information may be used within the company KALVOI and to inform you about other products and services from our range of products and services or our affiliate’s range of products and services. The information may also be used to contact you when considering opinions about our services as well as potential new services.
KALVOI does not sell, rent or lend information to third parties. We may occasionally contact you on behalf of external partners regarding their specific offer of products and services that we believe may be of interest to you, but even then, your personal information will not be disclosed to non-affiliate partners.
Exceptionally, the company KALVOI may share your personal information with trusted partners who assist in executing specific parts of the business – perform statistical analysis, distribute mail or email on our behalf, provide customer support or deliver goods, but such external partners are required to keep your information confidential.
KALVOI has no interest in using or disclosing sensitive personal information such as race, nationality, religion or political affiliations without your express permission.
KALVOI monitors the pages and topics that users visit within our sites in order to identify the most interesting topics and services. Such information is used to further tailor content and ads to the specific interests of users.
KALVOI shall disclose without prior notice and permission personal information of its website users and/or visitors solely in situations where required by law or in good faith that such action is justified in order for KALVOI to: (a) comply with legal requirements or comply with legal procedures pending over the company or the website of KALVOI ; (b) protect and defend the rights or property of KALVOI and (c) in emergency situations, protect the personal safety of users of KALVOI or the public.
Page personalization (use of cookies)
KALVOI website uses cookies to help you tailor the content of the pages to your personal interests. A cookie is a text file stored on the disk of your computer by the server hosting the web pages. A cookie cannot load any data from your disk, transmit computer viruses or detect your email address. Cookies are uniquely assigned to each user and can only be read by the web server that assigned them.
One of the basic functions of a cookie is the convenience of saving time. On web pages, cookies are used to securely store the user’s username and password and home address, to personalize web pages and to identify the parts of the web pages that are visited more often.
As a user, you have the option to accept or decline the use of cookies. If you have so configured your Internet browser you will be alerted every time a cookie is logged onto your computer, and you can configure your browser to disable cookie logging.
Security of personal information
KALVOI protects your personal information from unauthorized access, use or disclosure. Your personal information is downloaded in a secure and controlled environment. When you provide personal information (such as a credit card number) through websites, such communication is protected by encryption, such as the Secure Socket Layer (SSL) protocol.
Once stored, all pieces of information about our users, not just sensitive ones, can only be used in our offices. Access to such sensitive data is only allowed to employees who need such information to perform the job.
Unfortunately, no internet data transfer can be 100% guaranteed. Therefore, despite our efforts to protect your personal information, we cannot guarantee the security of the information you transmit to us. You transfer all information at your own risk. When we receive your information, we will do everything in our power to ensure their security in our systems.
Notification of changes to the Statement
Changes to the Security Statement may be made from time to time to bring it into line with applicable company business practices as well as customer feedback. Any changes to our Privacy Statement will be posted here to keep you informed at all times about the privacy protection we offer.